Social Skills - Business Telephone Calls (in English)

Make and receive professional telephone calls in English

It is the aim of this seminar to offer the participants practically-oriented training which will help them to make and receive professional, international business telephone calls in English. English is the world's language but it is not the mother tongue for the majority of its speakers. It can be a minefield to deal professionally with the differing accents, vocabularies and emotions which one encounters. The trainer uses motivational exercises, roll plays, live telephone training, vocabulary training and the experience/anecdotes of the participants to detail complicated, specific and typical telephone situations. The participants will be able to communicate confidently on the phone in English, after completion of this seminar.

  • Preparation
  • Professional Preparation
  • International Telephone Alphabet
  • Connection to other communications methods
  • Intercultural Training: Examples and typical behaviour from the USA,
  • from Great Britain and from Europe / Rest of the World
  • Relevant Language
  • Starting up
  • Leaving messages
  • Making appointments
  • Industry specific language
  • Closing
  • Typical Mistakes
  • Being impolite
  • Avoiding missunderstandings
  • 'Faux Ami' (False Friends)
  • Dealing with Problems
  • Understanding complaints (empathy)
  • Working with complaints
  • Regaining control
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This course is specially designed for native German speakers that work with multilingual teams or international business partners.

Managers, team leaders and team members.

Social Skills, Business Telephone Calls, telephone training, vocabulary training, communication