Social Skills - Conflict and Communication (in English)
Do not let the conflict manage you
Conflicts often occur in periods of tight resources and short tempers. Instead of reacting only on an emotional level, participants will learn how to recognize the causes of interpersonal conflicts and to manage them positively and proactively.
- Communication and Perception
- How conflicts occur
- Different degrees of conflict escalation
- The dynamic involved
- How do I deal with conflicts?
This course is specially designed for native German speakers that work with multilingual teams or international business partners.
Managers, team leaders and team members.